30 DAY CREDIT ACCOUNT - TERMS AND CONDITIONS (ONLY AVAILABLE FOR LARGE ORDERS)
ACCEPTANCE AND VARIATION TO TERMS OF TRADE
a) Upon placement of your first order after receiving our acceptance of your account application, you become bound by these Terms of Trade and our acceptance.
b) We can vary any aspect of these Terms of Trade by notice to you.
2. ORDERS FOR GOODS
a) Orders may be submitted to us by mail, email or phone. You need to specify your Company name, and then for each book its ISBN, title and quantity. Unless you advise otherwise we will back order any goods that are not in stock at the time of receiving your order.
b) Orders will be fulfilled as quickly as possible however we do not guarantee delivery dates or supply, and we will advise you as soon as practicable if we are unable to supply the goods. We will not accept liability for any loss incurred by you as a result of any delay or failure to supply.
c) We may decline to supply goods without notice where you are in breach of these Terms of Trade.
d) Payment must be made with the order unless you have a credit account with us. For credit accounts our payment terms are 30 days from shipping of order.
e) Multiple orders to you will be merged unless specifically requested otherwise
3. DELIVERY AND ACCEPTANCE OF GOODS
a) Damages to goods must be noted on the Proof of Delivery docket or notified in writing to us within 7 days of delivery and returned within 14 days
b) If you subsequently find you have received misbound or misprinted books you should contact us regarding our return requirements.
4. PRICES
a) The price we charge you will be our list price less the agreed discount at the current at the date we despatch the goods to you.
b) We may change our prices without notice.
c) Our prices include Goods and Services Tax.
d) References to retail prices (usually RRP) on books are recommendations only and there is no obligation on us or you to comply with these prices.
e) Orders below $300.00 net invoice value will incur a small order charge of $40.
f) All orders incur a delivery charge of $ 17.95
5. CREDIT POLICY
We may provide a credit account to customers depending on initial orders, trading and turnover history, and other criteria that we may consider appropriate from time to time.
5.1 Credit account
a) You must complete the Sustainable Insight Credit Application Form of which these Terms of Trade form part.
b) If we decide to provide you a credit account we will advise you in writing with the details of our acceptance.
c) We may vary those acceptance terms at any time in light of your payment performance and any other criteria.
d) If you breach any of these Terms of Trade we may suspend or otherwise vary supplies or credit to you without notice
e) You agree to notify us immediately if details in your application change including particularly anything that affects your ability to pay us when due.
f) Any change of ownership must be notified to us within 7 days whereupon we may vary, suspend or terminate credit facilities.
g) Credit balances arising as a result of returns are not repayable in cash, but can be applied against other credit purchases. They must be applied against credit purchases in the same month and not against aged amounts owing and or overdue.
5.2 Payment terms for credit account customers
a) You must pay in full for all goods invoiced within the terms advised in our letter of acceptance.
b) You can pay by direct deposit to our bank account, by cheque or by credit card. Payments should be accompanied by an advice of the invoices being paid.
c) You cannot deduct from your payment the value of goods returned until a credit note has been issued by us.
d) You must notify us in writing within 7 days of receiving our invoice if you dispute any aspect of the invoice otherwise you shall be deemed to have accepted it as correct and payable.
5.3 Overdue balances
a) If your account is not paid by the due date we may suspend or cancel the supply of goods to you without notice
b) If we incur costs in enforcing or recovering debts owing by you then these costs shall be payable by you.
c) We may charge interest on overdue balances owing by you.
5.4 Retention of title and risk
a) Risk in the goods shall pass to you upon delivery and you shall insure the goods against loss and damage until you have paid us for them.
b) Title in goods supplied to you does not pass until you have paid us for these goods and all other goods sold by us to you.
c) Whilst any goods remain unpaid we may enter your premises and retake possession of those goods.
d) The sales or insurance proceeds received by you from the sale of our goods shall be applied to pay us any outstanding amounts due in respect of those goods.
6. RETURNS
6.1 Reasons for which we will accept returns:
a) If goods are damaged upon receipt by you then you can return them to us within 7 days of receipt.
b) Quantities delivered are in excess of those ordered.
c) We have specifically sold the goods to you on a sale or return basis
6.2 Sale or Return
If we sold you goods on a Sale or Return basis you may only return them to us in the following circumstances:
a) The goods are in resaleable condition free of any stickers or other markings.
b) It is more than 3 months, but less than 12 months from the invoice date.
c) Travel books will be accepted for return up to the release of the new edition as long as a corresponding order for the new edition is submitted with the returns request
6.3 Conditions and restrictions for returns
a) Goods must be returned at your cost, in appropriate packaging that will ensure they are not damaged in transit, and must be in mint resaleable condition.
b) Credits for returns will not be paid by cash refund, but can be applied against other purchases.
c) Pursuant to clause 6.2 and 6.4, where we have declared a book “Out of Print” , “Out of Stock Indefinitely “or
release a new edition of a title or where we have sold you goods as distributor and that distributorship ceases or
transfers to another party, then we will accept returns for only 60 days from the date of announcement of the
change. We will announce the change by either:
I. The Sustainable Insight website, or
II. Our Newsletter, or
III. By written notice direct to you.
6.4 Procedure for returns
a) You must provide our staff with details of all goods being returned. Once approved we will email a Return Authorisation (RA) form.
b) Returned goods must be accompanied by a copy of the RA
c) Upon physical acceptance and processing of the returned goods we will mail you a credit note.
d) Goods received that do not comply with our returns criteria will be rejected and returned to you at your expense (minimum charge $10) without credit.
7. SALE OF BUSINESS
a) You undertake to give us written notice within 7 days of the sale of part or all of your business.
b) If you sell your business we will not accept returns or refund credit balances to you.
c) If you sell any goods that were purchased from us to a buyer of your business, those goods shall be bound by these Terms of Trade. In addition all backlist titles shall be deemed to be firm sale and shall not be returnable for credit to the buyer.
8. DEFINITIONS
‘We’ and ‘us’, and ‘Sustainable Insight’ refers to Sustainable Insight Pty Ltd (ABN: 31 123 667 470)
‘You’ and ‘Customer’ refers to Sustainable Insight’s customer
‘Goods’ means any product supplied by us
9. CONTACT US (Any changes to these details will be updated on our website)
Sustainable Insight Mailing address PO Box 1076, Adelaide Street, Brisbane, QLD, 4000. Australia
These Terms of Trade were issued on 26 January2010, supersede all previously issued terms.
Cart is Empty